How FIBLOC collects, processes, and protects your personal data under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
FIBLOC ("we", "us", or "our") operates commercial fire protection and building services across London, Essex, and surrounding areas. We respect your privacy and are committed to protecting personal data collected through our website, survey booking forms, and business operations.
FIBLOC is the data controller responsible for personal information collected through this website and through our commercial operations. We operate commercial fire protection and building maintenance services across London, Essex, and surrounding areas. We respect your privacy and are committed to protecting personal data collected through our website, survey forms, and business operations.
When you contact us, book a survey, or engage our services, we collect: Identity & Contact Details (full name, job title, company, phone, email); Site & Property Data (commercial or residential site addresses, access instructions, door schedules); Site Media & Drawings (photos or architectural drawings uploaded via our survey form); Technical Data (IP address, browser type, and operating system collected automatically for security and CSRF protection).
Under UK data protection law, we only process personal information where we have a valid legal ground: Performance of a Contract (conducting site surveys, issuing quotes, and fulfilling fire protection contracts); Legal Obligation & Legitimate Interests (recording installed fire stops, door remedies, and photographic handover documentation for building compliance under RRO 2005 and Building Safety Act 2022); Legitimate Interests (responding to enquiries received via form, WhatsApp, or phone); and Statutory Accounting (HMRC and UK corporate records).
| Purpose of Processing | Lawful Basis (UK GDPR) |
|---|---|
| Conducting site surveys, issuing quotations, and fulfilling fire stopping / fire door contracts | Performance of a Contract (or steps prior to entering contract) |
| Recording installed fire stops, door remedies, and photographic handover evidence | Legal Obligation & Legitimate Interests (RRO 2005 & Building Safety Act 2022) |
| Responding to general enquiries via form, email, WhatsApp, or phone | Legitimate Interests (Responding to customer enquiries efficiently) |
| Financial accounting, invoicing, VAT, and corporate statutory records | Legal Obligation (HMRC and UK company recordkeeping) |
We do not sell, rent, or commercially trade your personal details to any marketing third parties.
We do not sell, rent, or commercially trade your personal details to any marketing third parties. We only share data with essential service providers who support our direct operations: qualified site surveyors and installation teams assigned to your building works, secure cloud hosting within the UK/EEA, and professional advisors (insurers, accountants, or legal counsel) where required by law.
We retain personal data only for as long as necessary: Quotation and survey requests not proceeded with are retained for up to 24 months to assist with subsequent re-tendering. Completed fire protection & installation records are retained for a minimum of 10 to 12 years in accordance with UK construction limitation periods and building safety recordkeeping obligations.
Under the UK General Data Protection Regulation, you have the right to: Access your data, request Rectification of inaccurate records, request Erasure where there is no ongoing legal reason for retention, and Object to or Restrict processing. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
To exercise any of these rights, please email our compliance lead at info@fibloc.co.uk. You also have the statutory right to lodge a complaint with the UK supervisory authority: the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies are small text files placed on your device. FIBLOC uses minimal, essential cookies necessary to deliver our website securely: Strictly Necessary Cookies (security tokens for CSRF protection on forms; these do not track your browsing habits across third-party websites) and Functional Preferences (session settings for fast page loading and responsive navigation).
For any questions regarding this policy or your personal data handling, please contact:
FIBLOC Compliance & Data Protection
71-75 Shelton Street, London WC2H 9JQ
Email: info@fibloc.co.uk
Phone: 0207 123 6607