These Terms and Conditions govern the provision of commercial fire protection, site surveys, building compartmentation, and remedial services provided by FIBLOC across London and the surrounding areas.
Please read these Terms and Conditions carefully before booking a survey, commissioning fire stopping or fire door remedial works, or entering into an agreement with FIBLOC. These terms set out our professional responsibilities, site access protocols, and standards of delivery.
These Terms and Conditions ("Terms") constitute a legally binding agreement between FIBLOC ("we", "us", or "our") and the client ("Client", "you", or "your") engaging our services. FIBLOC is a commercial passive fire protection contractor operating across London, Essex, and surrounding regions. By requesting a survey, booking an inspection, accepting a quotation, or accessing this website, you agree to be bound by these Terms. If you are acting on behalf of a company, managing agency, or commercial building owner, you represent and warrant that you have full legal authority to bind that organisation.
Surveys across London are arranged usually within the same week upon receipt of your enquiry. The Client agrees to provide safe, unobstructed, and timely access to the subject property, service risers, ceiling voids, plant rooms, and door assemblies at the scheduled appointment time. Where building access is denied or delayed by more than 30 minutes without prior written notice, FIBLOC reserves the right to charge an aborted visit fee. Any survey opinions or observations provided by our ex-firefighter site consultants represent expert advisory guidance and do not replace formal statutory fire risk assessments (FRAs) unless explicitly contracted.
All written quotations issued by FIBLOC remain valid for thirty (30) days from the date of issue unless specified otherwise. Quotations are based upon physical survey observations, architectural door schedules, or drawings provided by the Client. If unseen site obstructions, concealed service penetrations, non-standard wall substrates, or additional fire door defects are uncovered during works, FIBLOC will issue a written variation order with adjusted pricing prior to undertaking additional remedial works.
All fire stopping installations, penetration seals, linear gap barriers, and fire door remedials (FD30/FD60) are installed in strict adherence to tested manufacturer specifications and UK fire safety standards (BS 476, BS EN 1366, BS 8214). FIBLOC uses only certified, third-party tested intumescent products, batt and mastic systems, and approved fire door ironmongery. Operatives hold valid CSCS cards and relevant passive fire protection competencies.
Upon substantial completion of works, FIBLOC provides the Client with photographic site records detailing each sealed penetration or remediated door assembly, referencing location, product system used, and installation timestamp. Compliance documentation is delivered following receipt of final settlement. These records support the building's Golden Thread of information as mandated under the Building Safety Act 2022 and Article 17 of the Regulatory Reform (Fire Safety) Order 2005.
The Client is responsible for ensuring the working environment complies with the Health and Safety at Work etc. Act 1974. The Client must notify FIBLOC of any known hazardous materials (including asbestos, structural instability, or hazardous chemicals) prior to commencement of works. FIBLOC reserves the right to suspend works immediately if unsafe site conditions arise.
FIBLOC warrants that all installation works will be executed with reasonable skill, care, and diligence. To the fullest extent permitted by law, FIBLOC's aggregate liability arising under or in connection with any contract shall be limited to the total value of the fees paid for the specific works giving rise to the claim. We carry comprehensive public liability and employer liability insurance (verification packs available upon request). Neither party shall be liable for indirect, consequential, or economic losses.
All content, logos, trade names, technical graphics, photographic works, and website layouts appearing on fibloc.co.uk are the proprietary property of FIBLOC and protected by copyright law. You may not reproduce, scrape, or distribute website assets without prior written consent.
Either party may cancel a scheduled standard survey without penalty provided written notice is received at least 24 hours prior to the appointment. For booked installation projects, cancellations within 5 business days of the commencement date may incur restocking charges for made-to-order doors or pre-purchased specialist materials.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. Both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.
Our contracts and compliance team is available to discuss any specific site requirements or frameworks:
FIBLOC Commercial Contracts
71-75 Shelton Street, London WC2H 9JQ
Email: info@fibloc.co.uk
Phone: 0207 123 6607